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FAQ
Find answers to frequently asked questions about Goldklass below. If you don't see what you're looking for, feel free to contact us directly for personalized help. We want to make sure your experience with our service is smooth and enjoyable.
Our platform is designed to be compatible with a wide range of devices and platforms. Whether you use a desktop computer, laptop, tablet or smartphone, you can access our content seamlessly. We strive to provide users with a versatile and accessible content experience across all devices and platforms.
You do not need to download any software or apps to access our platform. Goldklass works entirely over the web, so you can explore content right in your browser without having to download or install anything.
Free for 24 hours, then 0.315 OMR / Daily (VAT Inclusive)
You will be charged 0.315 OMR daily (VAT Inclusive) automatically to your Ooredoo mobile account every day after the free trial period.
Note: Standard data charges are applicable if you are browsing or downloading content without any data bundles. By subscribing, you accept to receive renewal and content recommendation alerts through text messages.
You will be charged 0.315 OMR daily (VAT Inclusive) automatically to your Ooredoo mobile account every day after the free trial period.
Note: Standard data charges are applicable if you are browsing or downloading content without any data bundles. By subscribing, you accept to receive renewal and content recommendation alerts through text messages.
To deactivate the service: For Ooredoo send UNSUB GKW to 90820. For Omantel send UNSUB W to 92893.
Alternatively, you can send an email to support@goldklass-ae.com and include the mobile number you wish to unsubscribe.
Alternatively, you can send an email to support@goldklass-ae.com and include the mobile number you wish to unsubscribe.
You can reach our customer service team by sending an email to support@goldklass-ae.com or by filling out the contact form on our website. Our dedicated team is ready to assist you with any questions or concerns.
As per Oman telecommunications regulations:
Right of Withdrawal: If you have subscribed for 60 days or less, you have the right to withdraw without providing a reason and without penalty.
How to Request: Email support@goldklass-ae.com with your mobile number, carrier (Ooredoo Oman), and subscription details.
Processing: Refunds are processed within 7-10 business days. For carrier billing, you may need to provide banking information.
TRA Support: If unsatisfied with the refund process, contact Telecommunications Regulatory Authority (TRA) at 1000 (toll-free) or consumer@tra.gov.om
Right of Withdrawal: If you have subscribed for 60 days or less, you have the right to withdraw without providing a reason and without penalty.
How to Request: Email support@goldklass-ae.com with your mobile number, carrier (Ooredoo Oman), and subscription details.
Processing: Refunds are processed within 7-10 business days. For carrier billing, you may need to provide banking information.
TRA Support: If unsatisfied with the refund process, contact Telecommunications Regulatory Authority (TRA) at 1000 (toll-free) or consumer@tra.gov.om
For all other questions, please email your question to support@goldklass-ae.com or use the contact form on our website.